Tech Support Call...No Smoking
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A guy rings tech support to report that his computer is faulty.
Tech:  What's the problem?
User:  There is smoke coming out of the power supply.
Tech:  You'll need a new power supply.
User:  No, I don't! I just need to change the startup files.
Tech:  Sir, the power supply is faulty. You'll need to replace it.
User:  No way! Someone told me that I just needed to change the startup files and it will fix the problem! All I need is for you to tell me the command.

Ten minutes later, the user is still persistent that he is right. The tech is frustrated and gives up.
Tech:  Sorry, Sir. We don't normally tell our customers this, but there is an undocumented DOS command that will fix the problem.
User:  I knew it!
Tech:  Just add the line LOAD NOSMOKE.COM at the end of the CONFIG.SYS. Let me know how it goes. 

Ten minutes later.
User:  It didn't work. The power supply is still smoking.
Tech:  Well, what version of DOS are you using?
User:  MS-DOS 6.22.
Tech:  That's your problem there. That version of DOS didn't come with NOSMOKE. Contact Microsoft and ask them for a patch that will give you the file. Let me know how it goes.

One hour later.
User:  I need a new power supply.
Tech:  How did you come to that conclusion?
User:  Well, I rang Microsoft and told him about what you said, and he started asking questions about the make of power supply.
Tech:  Then what did he say?
User:  He told me that my power supply isn't compatible with NOSMOKE.